Refund Policy for Training courses

Substitutions/cancellations: Upon receipt of your registration form your place will be confirmed. Any cancellation must be received in writing 14 days prior to the training. A cancellation fee of £40 plus VAT will be deducted from the refundable amount. In the unlikely event of a course being cancelled, cahro Limited will automatically make a full refund but disclaim any further liability. All training material used and/or provided to is subject to copyright and may not be used without the written consent of cahro Limited.

Returns and Refund policy

Cooling off period

When you order from us online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period. Provided goods are returned to us in their original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact), we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.

Items returned within the seven-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred we will refund only standard (Airmail) postage charges for items delivered outside the UK where we collect an item from you, we reserve the right to recover the costs of collection from you. if you use a personalised pre-paid return label, we will deduct the return postage from your overall refund.

Returning Goods

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us on if you would like to return your order. Goods must be returned in their original condition, including immediate packaging, within the cooling off period. We recommended that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

If you are returning an item within the statuatory '7 day cooling off period' and there has been no error on our part, we will refund the cost of the item and [where applicable] the cost of delivery to you. We will not refund any costs incurred by you when returning the item.

If you are returning an item within the 30 day period outlined above, and there has been no error on our part, we will refund the cost of the item only. We will not refund the cost of any delivery to you [where applicable] and/or any costs incurred by you when returning the item. Items returned because they are damaged, defective or incorrect If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a personalised pre-paid return label, or by refunding your return postage costs).

cahro Limited will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

If the item was damaged in transit

If you take delivery of package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.

If the item is faulty or defective

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk. If you do receive a faulty item, please the procedure outlined below.

What you need to do:

Contact us on +44 (0) 1376 339966 / 77. Place the items into their original presentation boxes and make sure the parcel is sealed securely. You should also place a copy of any despatch note or invoice you received with your order into the parcel and send to:

cahro Limited
2-5a New Street
Braintree
Essex
CM7 1ES
United Kingdom

How you will be refunded?

For refunds: once we have assessed the items, you will be refunded by the same method that was used to place the order online i.e. credit or debit card or alternative payment method. Please note that refunds can only be made to the original purchaser.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please contact us on +44 (0) 1376 339966 / 77. You will need to give us your name and address details, as well as your order number to cancel your order.

Other statutory rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4