POLICY STATEMENT: Equal Opportunities and Disability 

“… if everyone is to fulfil their potential throughout life, there will be a need to seek to identify and redress any and all discrimination which may influence underlying assumptions, values, and beliefs.”

cahro Academy is committed to offering a service, which provides equality of opportunity and freedom from all discrimination in all their dealings with their learners, client group, volunteers, staff, outside organisations and supportive networks.

cahro Academy has a firm commitment to develop (through regular consultation with its users, learners, staff, volunteers, and supporting management) its own Equal Opportunities Policy which is understood, practised and in line with Local and National Initiatives and partnering organisations’ policies. Meanwhile cahro Academy proclaims a commitment to the principle of Equal Opportunity in service and employment.

cahro declares opposition to any form of less favourable treatment, whether through direct or indirect, accorded to learners, employees, applicants for employment, volunteers and any user on the grounds of:-

• sexual orientation or preference 
• race, creed, colour, nationality, ethnic or national origin 
• religious belief 
• marital or parental status 
• any disability 
• age 
• English as a second language  

cahro recognises its obligation under the Sex Discrimination Act 1975 and the Race Relations Act 1976 (and all their relevant updated amendments) and supports the spirit and intent of the related codes of practice.

POLICY STATEMENT: Complaints Policy and Procedure. 

This policy is applicable to all students and is available on request from the Office. The number of complaints registered under formal procedures during the preceding academic year is available from the Office upon request.

The School believes that constant feedback is an important aspect of school improvement and raising standards. Learners, employers and staff are encouraged to share their views and opinions and any concerns they may have. People who have concerns or complaints, should feel that they can be voiced and will be considered seriously.

There are various principles behind this policy:

            1.  There is a difference between a concern and a complaint. A concern is likely to require discussion, perhaps involving a teacher, learners or work placemen, and it is hoped that it can be resolved quickly by such a discussion and appropriate action. If this does not resolve the concern then it could become a complaint.

2. A complaint is likely to arise when there are issues of physical or emotional well-being and security or when the school's stated aims or values are being ignored.

3. A breach of the law will always constitute a complaint.

4. Feedback will be actively sought from learners (through informal and formal meetings) in order to minimise complaints and maximise accountability.

5. At all stages of dealing with a complaint, learners may always be accompanied by the class representative or another adult.

6. The MD will be informed of all complaints and their outcome.

7. A written record is kept of all formal complaints, and of whether they are resolved at the preliminary stages or proceed to a panel hearing.

8. In accordance with the Regulatory Requirements for the Provision of Information (DfE Part 6, Paragraph 24.(3)(g)) the number of complaints registered under the formal procedure during the preceding school year will be available on request. All correspondence, statements and records relating to individual complaints are kept strictly confidential except where the Secretary of State or a body conducting an inspection under section 162A of the 2002 Act, as amended, requests access to them.

9. The record of complaint is kept for at least 3 years. Students should raise any complaint direct with cahro academy in the first instance, once the procedure is exhausted then students can make a complaint to ISI should they so wish. The contact details are as follows: 
       

ISI

CAP House

9-12 Long Lane

London EC1A 9HA

Tel: +44(0)20 7600 0100

Email: info@isi.net

cahro academy is quality assured achieving

BS ENISO 9001:2008 quality standard

POLICY STATEMENT: Disciplinary and Exclusion Policy

The School believes that in order to operate successfully, it is necessary to set certain standards of behaviour for everyone.  The Disciplinary Procedure is designed to safeguard the interests of both the School and its students, and to provide a formal system, which gives fair and equal treatment consistently to all students.  The Disciplinary process is supplementary to good practice and recognises sensible behaviour.

It should be noted that any student infringement of UKBA regulations or disobeying the terms of visa issuance is considered as Gross Misconduct and will be dealt with by exclusion and withdrawal of sponsorship.

PRINCIPLES

The principles upon which the Disciplinary Procedure is based are as follows:

·          Cases will be dealt with consistently to ensure fair treatment; there will be no favouritism or discrimination in any disciplinary action.

·          Disciplinary action will be taken as soon as possible after the occasion, which makes it necessary.

·          All members of staff are responsible for ensuring that school policies and standards are understood and maintained.

·          Every student has the responsibility to familiarise themselves with this procedure, school policies and standards.

·          The student will be advised of the disciplinary action against them in writing, and will be given the opportunity to state their case. 

·          If appropriate, the student will receive copies of any statements and any relevant documents in advance, if they are to be referred to in the disciplinary hearing.

·          The school will ensure that a disciplinary matter is fully investigated and decide the appropriate course of action to be taken.

·          A student will be given sufficient time to prepare their case for a disciplinary hearing, relative to all the circumstances, but will be given at least 1 days notice of a pending disciplinary hearing.

·          In certain circumstances, it may be necessary to suspend a student pending a full investigation. 

·          Students may be assisted and accompanied by a fellow student. The student and their representative will be given access to all of the information and documents relevant to their case, subject to retaining confidentiality for other students or staff.

·          A disciplinary hearing will be adjourned if further investigation is required.  Any adjournment will normally be for a stated period.

·          The Head of Department conducting the disciplinary hearing may, whether at their own or at the student’s initiative, adjourn the proceedings at any stage if this appears necessary or desirable.

·          Students will be advised, as soon as possible, of the outcome of a disciplinary hearing or investigation in writing.

·          The form of disciplinary action to be taken will be determined according to the relevant circumstances of the case and may involve a warning or exclusion.

·          The school may initiate the Disciplinary Procedure at any stage, depending upon the potential severity or repetition of the offence.

• Warnings will be confirmed in writing and recorded on a student’s file. 

Appeals will be heard by the Managing Director or nominated person.

Full policies are available electronically upon request to applicants.

All policies and procedures are covered in your induction.

Should you require a copy please contact:

Student Services: admissions@cahro.co.uk